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5 Year Health Guarantee! Buy With Confidence!
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Privacy Policy

Who we are

Our website address is: serenevalleyfrenchies.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Mobile Terms of Service

The Serene Valley Frenchies mobile message service (the “Service”) is operated by Serene Valley Frenchies (“Serene Valley Frenchies”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Serene Valley Frenchies’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Serene Valley Frenchies through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Serene Valley Frenchies. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18445321095 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Serene Valley Frenchies mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18445321095 or email puppies@serenevalleyfrenchies.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Puppy Health Guarantee

Every puppy comes with our 5-Year Genetic Health Guarantee!! AKC registered, with health tested parents, providing peace of mind for your family.

This Health Guarantee is provided by Serene Valley Frenchies LLC (“Seller”) to the original purchaser (“Buyer”) and applies only to the puppy identified on the accompanying sales agreement.

1. General Health

The Seller guarantees that the puppy is in good health at the time of sale. The puppy has received age-appropriate vaccinations and deworming, has been examined prior to leaving our care, and is believed to be free from signs of contagious illness at the time of pickup or delivery.

The Buyer agrees to have the puppy examined by a licensed veterinarian within 72 hours of receiving the puppy. Failure to obtain this examination may void this health guarantee.

2. Genetic Health Guarantee

Serene Valley Frenchies LLC provides a five (5) year guarantee from the puppy’s date of birth against life-threatening hereditary or congenital genetic defects that significantly affect the puppy’s quality of life.

If a licensed veterinarian diagnoses the puppy with a qualifying hereditary or congenital genetic defect within the guarantee period, the Buyer must:

  • Notify the Seller within five (5) business days of the diagnosis.
  • Provide complete veterinary records and diagnostic test results.
  • Allow the Seller the opportunity to obtain a second opinion from a licensed veterinarian of the Seller’s choosing, at the Seller’s expense.

If the defect is confirmed, Serene Valley Frenchies LLC will, at its sole discretion:

  • Replace the puppy with another puppy of comparable value when one becomes available; or
  • Refund the original purchase price of the puppy.

No additional expenses will be reimbursed.

3. Exclusions

This health guarantee does not cover:

  • Internal parasites, including worms.
  • External parasites, including fleas, ticks, or mites.
  • Protozoal infections such as Giardia or Coccidia.
  • Viral or bacterial illnesses contracted after the puppy leaves the Seller’s care.
  • Injuries, accidents, trauma, abuse, neglect, or poisoning.
  • Allergies, skin conditions, or environmental sensitivities.
  • Cherry eye, entropion, ectropion, elongated soft palate, stenotic nares, or other conditions commonly associated with the breed unless proven by a veterinary specialist to be solely hereditary and life-threatening.
  • Hypoglycemia resulting from improper feeding or management.
  • Heat stroke, respiratory distress caused by environmental conditions, or improper care.
  • Cosmetic conditions, retained baby teeth, undescended testicles, umbilical hernias that do not require surgery, or any condition that does not significantly impact the puppy’s health.
  • Any illness resulting from failure to follow routine veterinary care, vaccination schedules, parasite prevention, or proper nutrition.

4. Buyer's Responsibilities

The Buyer agrees to:

  • Provide routine veterinary care throughout the puppy’s life.
  • Keep vaccinations and preventive healthcare current.
  • Feed a high-quality diet and provide proper housing and exercise.
  • Seek prompt veterinary treatment whenever the puppy becomes ill or injured.

Failure to provide appropriate care may void this health guarantee.

5. Limitation of Liability

Serene Valley Frenchies LLC shall not be responsible for:

  • Veterinary bills.
  • Diagnostic testing.
  • Surgical expenses.
  • Medications.
  • Transportation costs.
  • Boarding fees.
  • Emotional distress.
  • Any incidental or consequential damages.

The Seller’s maximum liability shall never exceed the original purchase price of the puppy.

6. Transferability

This health guarantee applies only to the original Buyer and is non-transferable.

7. Entire Agreement

This Health Guarantee represents the entire agreement regarding the puppy’s health and supersedes any verbal statements or prior agreements. Any modifications must be made in writing and signed by both parties.

Seller:
Serene Valley Frenchies LLC
Signature: ______________________________
Date: ______________________________

Buyer:
Name: ______________________________
Signature: ______________________________
Date: ______________________________

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